Refund policy

Refund, Return & Cancellation Policy

At Tiny Voices, we want you to shop with confidence. Please read this policy carefully before placing an order.

30-Day Return Policy

You may request a return within 30 days of the date your order is delivered.

Return Eligibility

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • Sale and discounted items are also eligible for return if they meet these conditions.

  • Proof of purchase is required.

Please do not return any item without contacting us first.

How to Start a Return

To request a return, please contact our support team through our Contact Us page or email us at support@tinyvoices.store.

Please include:

  • Your order number

  • The reason for your return

  • Photos if the item is damaged, defective, or incorrect

Once approved, we'll provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived:

  • Damaged

  • Defective

  • Incorrect

In those cases, Tiny Voices will provide the appropriate resolution at no additional cost.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the return is the result of an error made by Tiny Voices.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

After reviewing your request, we will provide the appropriate solution, which may include:

  • A replacement item

  • A full or partial refund

  • Another appropriate resolution, depending on the circumstances

Order Cancellations

Orders begin processing quickly.

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be approved before the order has entered processing or has been shipped.

Once an order has shipped, it can no longer be cancelled, but it may qualify for return under this policy.

Need Help?

If you have any questions about your order or this policy, please contact us through our Contact Us page or email support@tinyvoices.store. We're happy to help.